Testimonials

Check out what our customers
are saying about us…

Circuit board was bad and I was impressed that they had the part on the truck and were able to fix it on the first call. They did a great job quickly troubleshooting and fixing the problem. JW Apex. April 2017

Awesome! I have had problems with my hot tub for a year and have several groups come out. The team at Aqua Squad are professional, timely, and cost effective. Now I have them out every 2 weeks and our tub which was rarely used is now always functional! Can’t thank them enough for getting our outdoor fun up and running again! JM Cary. January 2017

I highly, highly recommend Aqua Squad for any of your pool or hot tub needs. We have used several different pool maintenance companies in the past and I can honestly say that Aqua Squad has exceeded the performance of all the others at a very reasonable price. We have an older hot tub which needs frequent repair and they are always very quick to resolve the issues as they pop up. They also do an excellent job keeping our pool looking clean and inviting. Give them a call! You won’t be disappointed! SWF Chapel Hill. December 27, 2016

Called over the weekend to get pool closing scheduled. Promptly called first thing Monday and got pool closed first thing Wednesday. Great professional service. See you in the spring!! JJ Holly Springs. November 2016

After procrastinating for a year I did some investigation and contacted a few spa/pool companies about have a leak in my spa fixed. Aqua Squad was by far the most responsive and professional. Today they showed up – exactly at the scheduled time – and were able to troubleshoot and then fix the leak. Based on this experience I highly recommend the Aqua Squad Team! DL Hillsborough, October 2016

Excellent service! Our technician was professional, punctual and efficient. I could not be more satisfied with the service I received. BH Apex, August 2016

We live in the Chapel Hill area for 5 years and our house has a large pool.  Over this time I have worked with many providers for help with maintenance and opening/closing our pool and have found the overall service and convenience to be disappointing, to say the least.  Finally, our pump motor became very loud and eventually needed to be replaced.  One company I had been using claimed it would take weeks to come see it and also does not accept Visa, only cash or checks (who writes checks anymore?!) and another one wanted a 95 dollar diagnostic fee before they would do anything – but I already knew what the problem was – I needed a new pump motor!  Then, I called the Aqua Squad and my luck quickly changed for the better!  For some reason, I was not aware they handled my area so I never called them before, but I wish I had been with them all along – would have saved me a lot of money and trouble over the years!  They fit me in within just 2 days (while others said it would be weeks) and they were extremely knowledgeable and professional!  The person that came out from Aqua Squad was extremely helpful and even explained other issues with my pool that would help save me money in the future.  He actually spent time talking to me and learning about my pool and explained how to improve its performance and other tips.  It was very clear he cared and wanted to help – this is RARE in this business in my experience.  And furthermore – he took my credit card and I was able to conveniently pay from his truck! No need to look ANY further – if you have a pool and are lucky enough to be in the service area of Aqua Squad – look no further!  This is the best pool service provider in the entire triangle area. TH Chapel Hill July 2016

Aqua squad just opened our pool for the season. The owners and employees are all very friendly, helpful and knowledgeable. The pool looks great. They did a better job than the companies I have used in the past and were reasonably priced. They will definitely be our go to company from now on. We are so happy we have a choice now for pool work!! BF Fuquay Varina April 2016

I selected them based on reviews [on Angie’s List] and I was not disappointed. They have been a pleasure to work with from the beginning. Shelby was efficient and professional. DB Cary NC April 2016

During the winter months, they service the hot tub. During the spring and summer, they service our pool and hot tub. It went excellent–just like it has been since they began servicing our pool and hot tub. The service has been excellent, they are always very helpful and very professional. It has been a wonderful experience to have someone that knows what they are doing and takes care of everything in a timely fashion. It has been a totally “worry free” experience and one we really appreciate. I would recommend this company to anyone who needs a pool service! They are GREAT! BM Thomasville, April 2016

Needed a new pool maintenance company after experiencing repeated unreliable and inconsistent services. After researching, finding Aqua Squad and speaking at length with Olga about our challenges and expectations we wanted to “dive” in and give Aqua Squad a try. Jeff and his team have performed several services to our pool and to our great satisfaction have done so quickly, consistently, professionally, and without having to make repeated calls and requests (they actually called me as a reminder). All charges and services are explained in detail before they leave the site so we are kept informed and there are no “surprises”. Jeff even made himself available over the phone to help with an equipment issue I couldn’t figure out. What a difference from our previous experiences. It looks like we have found a home with the team at Aqua Squad. We wish them a long and prosperous future…and especially for as long as we have a pool! JW Dunn, April 2016

I’ve used Aqua Squad for a couple of projects now: first, evaluating the hot tub at the house we recently purchased. They did a thorough examination and recommended some repairs. I also had them open the above-ground pool. They’re easy and flexible with scheduling, and priced reasonably. For the hot tub I ended up doing the repair work myself because it was fairly straightforward, but they were honest and clear about the repairs needed. I will definitely use them going forward for yearly pool maintenance and any larger jobs. I appreciate them taking the time to walk me through some of the aspects of the system that may not be obvious. TG Chapel Hill, March 2016

I was getting ready to give up on this pool- knock it down. In a last ditch effort, I contacted Aqua Squad for a quote to refurbish it. There quote was very reasonable and they seemed very knowledgeable. Shelby came out and looked at the infrastructure and said that the work could be done with no problems. So I decided to go for it. It is now beautiful and I have no regrets. I talked to other pool companies and they were very expensive or just did not want to deal with above ground pools. I am very happy to have found Aqua Squad. KM Pittsboro, July 2015

Shelby and his crew know how to deliver. Great service, product & work ethic. A rarity in the pool industry. ST Wake Forest, May 2015

I want to thank you so much for the wonderful service you provided to fix my hot tub.  Shelby was the technician who fixed my hot tub and I can’t say enough about him!  He was very professional and very efficient, taking no time at all to fix it!  He is an expert in his craft and was a perfectionist in making sure everything was perfect!  Aqua Squad is a great company with wonderful technicians like Shelby! SG Raleigh, April 2015

I found Shelby to be professional, competent and very knowledgeable with his trade.  He repaired my hot tub to my satisfaction.  I left a hose connected just in case water would be needed.  What impressed me the most was the “little things”.  Not only did he rolled up the hose to its storage box but also put on the winter thermal sock on the faucet.  To me that is customer service that you do not see any more.   If you need pool or hot tub service at a fair price then don’t hesitate to call Aqua Squad. It is refreshing to see a business that puts the customer first rather than make the sale solely to increase the bottom line.  You can reach AquaSquad at 855-349-2782.  RB, Morrisville NC, February 2015

I am so glad I found Aqua Squad. They were  able to come out, diagnose and fix my hot tub all in one service call! I will definitely use them again if the need arises. I recommend them!  JT Mebane, November 2014

FANTASTIC SERVICE! From the get go the customer service and technical support were exceptional.  Aqua Squad was busy; however, they arrived on time and were prompt and professional. I HIGHLY RECOMMEND Aqua Squad to anybody looking for exceptional Customer & Technical Service.–KW Garner, October 2014

Aqua Squad was able to fix my Spa’s broken pressure switch the first time out (had part on hand!) and was extremely reasonable as far as cost goes. The spa is working better than ever! They were flexible and able to come at a time convenient for me. So glad I found them! I much prefer working with a local pro! I will definitely be using them for all my spa needs in the future!–CP Durham, July 2014

The team at Aqua Squad is WONDERFUL!!!  I have a tricky indoor pool and spa system – when other professionals turned me away, Shelby rolled up his sleeves and got to work.  Very knowledgeable, professional, friendly and super responsive.  The level of client service and cost transparency from Aqua Squad is second to none.  If you are looking for a pool & spa professional, look no further – call Aqua Squad today – you’ll be glad you did!–RE Chapel Hill, July 2014

I contacted Aqua squad because my pool water was hazy all the time, and shocking it over and over again did not seem to fix it. They quickly identified that my sand filter had to be changed. They came a first time, spent some time going with me through my different numbers (PH, CA, FC, CYA, etc), looked carefully at my water system, then explained why they thought that the culprit might be my sand. They ordered sand and a part that was to be replaced, and came back to make the change. Throughout the process, they took great care to explain what they were doing, and why they were doing it. They also helped me recognize the signs that sand needs to be changed (which should not happen for quite a few years now). They also spent time explaining how to best use my system, and what levels were optimal for my pool type and system specifics. It has been 2 days now, and my water is back to crystal clear. Problem solved. For the money I would have paid buying the sand alone in a store, I also got the parts fixed and the job done, plus I know a lot more than before they came. Definitely a great squad!  ─JH Pittsboro, May 2014

Shelby/Olga, Thanks so much for working with us on this tough project. You kept after it and helped us through the project. Your efforts were excellent.  DG Pittsboro, May 2014

Opening of pool. Made ready for the season. Made some very good recommendations as well. Small family business the best to work with   ─RM Cary, April 2014

Fix electrical, order parts , clean and balance. Shelby was awesome, had to order parts and return. Very nice very professional and knowledgeable.   ─LG Chapel Hill, March 2014

He took the side of our hot tub off and found a leak that had been there for awhile, he knew what part he needed and has ordered it.  He will be coming out next week to finish the repair. He came out and was very nice.  ─EF Durham, February 2014